Warranty, Forms, & Policies

Rowe Case Goods Limited Warranty

Rowe Fine Furniture Inc., the manufacturer of Rowe Furniture® and Robin Bruce® products (the “Company”), provides the following limited warranty subject to the exceptions set out below. The Company only warrants its products purchased from an authorized dealer.

CUSTOMERS WITHIN NORTH AMERICA SHOULD FAX OR EMAIL ORDERS, AND WARRANTY CONCERNS TO THE APPROPRIATE EMAIL OR FAX NUMBER LISTED BY YOUR STATE

• AL, AR, FL, LA, MS, NC, SC, TN, GA
  • 866-779-6147 or CAC01@rowefurniture.com
• CT, MA, ME, NH, NJ, NY, PA RI, VT
  • 866-679-1810 or CAC02@rowefurniture.com
• AK,AZ,CA,CO,HI,ID,MT,NM,NV,OR,UT,WA,WY
  • 866-679-1811 or CAC03@rowefurniture.com
• IA,IL,KS,MN,MO,ND,NE,OK, SD,TX
  • 866-679-1812 or CAC04@rowefurniture.com
• DC, DE, IN, KY, MD, MI, OH, VA, WI, WV
  • 866-871-6201 or CAC05@rowefurniture.com

CASE GOODS LIMITED WARRANTY

SUBJECT TO THE LIMITATIONS AND EXCLUSIONS DESCRIBED HEREIN, THE COMPANY WARRANTS TO THE ORIGINAL PURCHASER ONLY ITS CASE GOODS PRODUCTS TO BE FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP FOR A TERM OF ONE (1) YEAR FROM THE DATE OF PURCHASE FROM AN AUTHORIZED DEALER BY THE ORIGINAL PURCHASER. THIS IS THE SOLE WARRANTY AND IS IN LIEU OF ALL OTHERS, ORAL OR WRITTEN, EXPRESS, OR IMPLIED. NO REPRESENTATIVE OF COMPANY OR ITS DEALERS IS AUTHORIZED TO MAKE ANY CHANGES TO THIS LIMITED WARRANTY.

WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY

ANY AND ALL IMPLIED WARRANTIES ARE EXPRESSLY DISCLAIMED, INCLUDING WARRANTIES OF MER- CHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT AND QUIET ENJOYMENT. IN NO EVENT WILL ROWE FINE FURNITURE BE LIABLE FOR ANY INDIRECT DAMAGES, INCLUDING INCIDEN- TAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE USE OR INABILITY TO USE A ROWE PRODUCT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY WILL LAST OR THE EXCLUSION OR LIMITATION OFINCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIM- ITATIONS MAY NOT APPLY.

WARRANTY LIMITATIONS AND EXCLUSIONS

1. The warranty is void if the Company’s product is modified or altered in any way after shipment by the Company.
2. The warranty is void if any aftermarket protective treatments are applied to the Company’s product after the original factory packing has been opened. Re-upholstering the product frames voids all warranties due to the possibility that the internal structure could be compromised during the recovering process. Natural variations in color, texture, physical distressing, and other inherent features of manufactured wood furniture, as well as components characteristics, are not considered defects.
3. The Company reserves the right to modify a product from its original form displayed on showroom floors or in catalogs. Such modifications are not considered defects under the warranty.
4. The warranty applies under conditions of normal residential usage. It does not apply to defects or damage resulting from negligence, abuse, or misuse – including but not limited to inadequate or improper maintenance, exposure to water, salt air, chemicals, accidents, any use for which the product was not designed, or commercial use (including rental, business, commercial, institutional or any non-residential use), nor does it cover ordinary wear-and-tear.
5. Because of the natural materials used in the manufacturing process, and the fact that the Company’s products are generally handmade, minor variations will occur from piece to piece. These are not considered defects under the warranty.
6. Stone and marble contain vein-lines, hairline fissures, pores and color variations that are natural characteristics and are not considered defects under the warranty. Because stone is porous, spills allowed to seep in may not be removable. Use coasters or a tablecloth to protect from spills or sweat rings. Wipe any spills immediately.
7. Full-grain leather is a natural product. The wrinkles, skin folds and scars are authentic and a natural part of the leather. These characteristics enhance the beauty and quality of the hides and are not considered defects. For daily dustings, use dry, clean, cotton cloths.
8. Sunlight will cause wood, finishing materials, and fabrics to change color – these changes are not considered defects under the warranty.
9. Extremes in temperature and humidity can cause both wood and finishing materials to shrink, swell, warp, split, and glue seams to fail. These conditions are not considered defects under this warranty.
10. Rubber lamp bases, lamp cords and some types of plastic materials may soften and injure the finish if left in direct contact with the furniture for an extended period. Such damage is not considered a defect under the warranty. To avoid this, place a piece of felt or leather under these materials where they contact the furniture.
11. Direct contact with petrochemical products, (nail polish remover, alcohol, etc.) will damage the finish. Such damage is not considered a defect under the warranty. Wipe up any spills or dampness on your furniture immediately. Use a clean cloth and wipe with the grain of the wood. First, wipe with a soft cloth dipped in a mild soap and water solution and wrung out; wipe again with a second clean cloth; then dry thoroughly with a third cloth.
12. Woven materials, including but not limited to wicker, sea grass, and other similar materials, are comprised of individual strands that can move causing unfinished areas to show under the strands or the finish to slightly peel where it bridges between strands. These characteristics are not considered defects under the warranty. Clean the frames of your natural fiber furniture by dusting or vacuuming, sponge spills with mild soap and water, rinse, and wipe dry.
13. The Company’s products are not designed for outdoor use. There may be images in catalogs that display items in an outdoor setting. This is for display purposes only and not an indication that the product is suitable for outdoor use. Damage due to exposure to outdoor elements is not considered a defect under the warranty.
14. Neither this nor any other warranty, express or implied, is offered by the Company for any electrical devices, including but not limited to lighting fixtures, surge protectors, or computer, electronic or multi-media management devices that may be included with a product.
15. The Company strives to provide an accurate representation of the finishes, fabrics, and materials displayed in its catalogs and on our website; however, due to changes in lighting and a wide variety of resolution qualities on different computer monitors and printers, some color variation is possible. To determine the exact color of a finish, fabric, or material, we suggest that you contact the dealer.
16. This warranty does not cover floor samples or other products designated “as is” or “final sale” at time of purchase
17. The Company’s products are offered in a variety of finishes. Each piece is finished by hand and in- volves a variety of steps. While the Company strives to replicate each finish to a standard finish, each piece is truly unique due to the individual attention each order receives. This is a result of the varying application techniques that are handcrafted. Additionally, variations in the wood used in a piece, such as species, grain, and color have their own impact on the final look of your finished piece. These conditions and variations from piece to piece are not considered defects. Because the finishing process is completed on demand, it is preferable to finish matching pieces for our customers at the same time to match a finish between pieces. The Company recommends customers order matching pieces at the same time to decrease the number and likelihood of variations.
18. Silver Leaf application is applied by hand and can contain some slight wrinkling and variations. These conditions are not considered defects.
19. Striping or accenting is available on certain items. This is a very labor-intensive manual process, and the look will vary from piece to piece. These differences in appearance are not considered defects.

THE LEGAL AGREEMENT SET OUT BELOW (“AGREEMENT”) GOVERNS YOUR USE OF THE ROWE FINE FURNITURE, INC. (“ROWE”) DEALER SERVICES ("SERVICES"). TO AGREE TO THESE TERMS, CLICK "AGREE." IF YOU DO NOT AGREE TO THESE TERMS, DO NOT CLICK "AGREE," AND DO NOT ACCESS THE DEALER SITE OR USE THE SERVICES.

Rowe is the provider of the Services, which provides you with access to the Dealer Site (“Site”) and to obtain and use available digital images, manuals, catalogs, samples, order forms, price lists, advertising materials and other documents, data, articles, website content and supplies in connection with Rowe’s products and services (collectively “Sales Materials”) solely in connection with your services as an authorized Rowe dealer (“Authorized Rowe Dealer”) and only under the terms and conditions set forth in this Agreement.

As an Authorized Rowe Dealer, you may establish an account ("Account") in order to access and obtain the Services. Don’t reveal your Account information to anyone else. You are solely responsible for maintaining the confidentiality and security of your Account and for all activities that occur on or through your Account, and you agree to immediately notify Rowe of any security breach of your Account. Rowe shall not be responsible for any losses arising out of the unauthorized use of your Account. You agree that you will not use your Account, the Site, Services and Sales Materials except in your capacity as an Authorized Rowe Dealer in compliance with this Agreement. Your Account and access to the Services shall immediately terminate without notice to you upon suspension or termination of your engagement as an Authorized Rowe Dealer for any reason, or if in the sole discretion of Rowe, you have used, or Rowe suspects you have used, your Account, the Site, Services and Sales Materials other than as authorized by this Agreement.

You agree that the Site and all Sales Materials and all Sales Material content, in any and all media, and any and all intellectual property rights therein, shall, at all times, remain the property of Rowe. You agree that you will not use the Site and Sales Materials in any way whatsoever except for use of the Services in compliance with this Agreement. No portion of the Site or Sales Materials may be reproduced in any form or by any means, except as expressly permitted in this Agreement. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the Site and Sales Materials in any manner, and you shall not exploit the Services in any unauthorized way whatsoever, including, but not limited to, by trespass or burdening network capacity.

Within ten (10) days of written notice by Rowe to you for any reason, or immediately upon termination of your engagement as an Authorized Rowe Dealer for any reason, you agree to return to Rowe all Sales Materials as well as all other materials furnished to or acquired by you as a result of your engagement by Rowe. Immediately upon termination of your engagement as an Authorized Rowe Dealer for any reason, you agree to cease any and all use of the Sales Materials, all Sales Materials content and any and all intellectual property owned or licensed by Rowe, including but not limited to Rowe’s copyrights in its Sales Materials and Rowe’s trademarks, service marks, designs, logos and business names.

DISCLAIMER OF WARRANTIES; LIABILITY LIMITATION

ROWE DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF YOUR ACCOUNT WILL BE UNINTERRUPTED OR ERROR-FREE. YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, YOUR ACCOUNT IS AT YOUR SOLE RISK. YOUR ACCOUNT AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH THE ACCOUNT ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, THE ABOVE EXCLUSION OF IMPLIED WARRANTIES MAY NOT APPLY TO YOU.

IN NO CASE SHALL ROWE, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF YOUR ACCOUNT, THE SITE, THE SERVICES OR THE SALES MATERIALS OR ANY OTHER RELATED CLAIM, EVEN IF ADVISED OF THEIR POSSIBILITY. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, ROWE'S LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.

ROWE SHALL USE REASONABLE EFFORTS TO PROTECT INFORMATION SUBMITTED BY YOU IN CONNECTION WITH YOUR ACCOUNT, BUT YOU AGREE THAT YOUR SUBMISSION OF SUCH INFORMATION IS AT YOUR SOLE RISK, AND ROWE HEREBY DISCLAIMS ANY AND ALL LIABILITY TO YOU FOR ANY LOSS OR LIABILITY RELATING TO SUCH INFORMATION IN ANY WAY.

ROWE DOES NOT REPRESENT OR GUARANTEE THAT YOUR ACCOUNT, THE SITE OR THE SERVICES WILL BE FREE FROM LOSS, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND ROWE DISCLAIMS ANY LIABILITY RELATING THERETO.

WAIVER AND INDEMNITY

BY USING THE YOUR ACCOUNT, THE SITE AND THE SERVICES, YOU AGREE, TO THE EXTENT PERMITTED BY LAW, TO INDEMNIFY AND HOLD ROWE, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, AND LICENSORS HARMLESS WITH RESPECT TO ANY CLAIMS ARISING OUT OF YOUR BREACH OF THIS AGREEMENT, YOUR USE OF YOUR ACCOUNT, THE SITE AND THE SERVICES, OR ANY ACTION TAKEN BY ROWE AS PART OF ITS INVESTIGATION OF A SUSPECTED VIOLATION OF THIS AGREEMENT OR AS A RESULT OF ITS FINDING OR DECISION THAT A VIOLATION OF THIS AGREEMENT HAS OCCURRED.

Rowe reserves the right at any time to modify this Agreement and to impose new or additional terms or conditions on your use of your Account, the Site and the Services. Such modifications and additional terms and conditions will be effective immediately and incorporated into this Agreement. Your continued use of the Services will be deemed acceptance thereof.

This Agreement constitutes the entire agreement between you and Rowe and governs your use of your Account, the Site, the Services and the Sales Materials, superseding any prior agreements between you and Rowe. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content, or third-party software. If any part of this Agreement is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. Rowe's failure to enforce any right or provisions in this Agreement will not constitute a waiver of such or any other provision. Rowe will not be responsible for failures to fulfill any obligations due to causes beyond its control. You agree to comply with all local, state, federal, and national laws, statutes, ordinances, and regulations that apply to your use of your Account, the Site and the Services.

Notwith­standing principles of conflicts of law of any jurisdiction to the contrary, Rowe and you agree that all terms and provisions of this letter agreement are to be construed and governed exclusively by the laws of the Commonwealth of Virginia. Any action or other legal proceeding arising out of or relating to this letter agreement shall be brought exclusively in the Circuit Court for the County of Montgomery or the United States District Court for the Western District of Virginia as appropriate, and you and Rowe hereby each agree and submit to the personal jurisdiction and venue of these courts and in addition, you and Rowe hereby irrevocably and unconditionally waive, to the fullest extent permitted by law, any objection which either of you or Rowe may now or hereafter have to the laying of venue of any such proceedings, and hereby further irrevocably and unconditionally waive and agree to the fullest extent permitted by law not to plead or claim that any such proceeding brought in any such court has been brought in an inconvenient forum. The costs and expenses of the substantially prevailing party in any dispute arising in connection with this Agreement shall be borne by the non-prevailing party. You acknowledge that any violation of this Agreement may subject Rowe to irreparable injury not fully compensable in monetary damages, and that Rowe is entitled to seek whatever remedies are available to it at law or in equity, including but not limited to preliminary and permanent injunctive relief, without the necessity of posting a bond. You further consent to court enforcement of the specific language of this Agreement.

EFFECTIVE DATE: DECEMBER 2019

YOUR PRIVACY RIGHTS

Rowe Fine Furniture, Inc. (the “Company,” “Rowe,” “we” or “us”) respects your privacy and is committed to protecting it through our compliance with this privacy policy (“privacy policy” or “policy”).This policy describes the types of information we may collect from you or that you may provide when you visit www.rowefurniture.com, www.robinbruce.com, www.meetmadeline.com or any websites, webpages, portals operated by the Company (collectively, the “Website”), our practices for collecting, using, maintaining, protecting, and disclosing that information and the choices you have to review, revise and/or restrict our usage of this information.In some cases, we may provide additional privacy notices specific to certain products, practices, or regions. Those terms are to be read in conjunction with this policy.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy.

CHILDREN UNDER AGE 13

The Company does not knowingly collect or solicit personal information (defined below) from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not attempt to register for the Website or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to or on the Website.In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.If you believe a child under 13 has provided us with personal information, please contact us using the information in the “How to Contact Us” section of this policy.California users under the age of 18 may request the removal of their content or information publicly posted on web sites or mobile applications by contacting us using the information in the “How to Contact Us” section of this policy.

INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

We collect several types of information from and about users of our Website, including information:

• By which you may be personally identified, such as name, postal address, e-mail address, telephone number, social security number, financial information or any other identifier by which you may be contacted online or offline (“personal information”);
• That is about you but individually does not identify you; and
• About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
• From third parties, for example, our business partners.

Information You Provide to Us

We receive and store any information you enter on the Website or give us in any other way, such as email, text, and other electronic messages between you and this Website. You provide most such information when you create an account with us, save or register your information with us, search for a product, fill out a registration page, application form or indication of interest, create an account, place an order with us or one of our third party dealers, post, participate in a contest, sweepstakes, promotion or questionnaire, or communicate with customer service. As a result of those actions, you might supply us with such information as your name, address, gender, date of birth, email address, phone numbers, user name and password, transaction and financial information; people to whom purchases have been shipped, including addresses and phone number; and if you make a purchase, we may also maintain a record of your product purchases.Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our Website. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website, and information about your computer and internet connection, including your IP address, operating system, and browser type. We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services.

We may allow third-party companies to serve ads and/or collect certain information when you visit our Website. These companies may use information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) collected during your visits to this and other web sites in order to provide advertisements about goods and services likely to be of interest to you. These companies typically use a cookie or third party web beacon to collect this information. Our systems do not recognize "Do Not Track" signals, but several of these third party companies who utilize these cookies or beacons on our web sites enable you to opt out of this behavioral advertising. To learn more or opt out from these companies you can visit http://www.networkadvertising.org/choicesand www.aboutads.info/choices/. We also provide you with additional tools to opt out of marketing from us or certain transfers of your information. You can learn about this in the "Opting Out of Marketing" section of this privacy policy.

The information we collect automatically does not include personal information but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
• Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. You may disable flash cookies via your Flash Player preferences or by using third-party software.
• Web Beacons. Pages of our the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

HOW WE USE THE INFORMATION WE COLLECT

The information we learn from visitors and customers helps us personalize and continually improve your Rowe experience. The information we collect helps us meet this goal by allowing us to:

• Customize your browsing and shopping experience and identify your preferences
• Confirm, process, fulfill, and track your orders
• Respond to your customer service inquiries or requests
• Inform you of special values and featured items
• Send you catalogs or promotional offers we believe will be of interest to you
• Serve you targeted advertising
• Send you Rowe email and text-message updates
• Respond to your inquiries and correspondence
• Contact you if you have requested communication from us
• Inform you of recalls or other information on products you have purchased
• Prevent or mitigate fraud and credit risk
• Administer promotions, contests, sweepstakes and rewards programs
• Improve our merchandise selection, Website, retail experience and customer service
• Comply with applicable legal demands, laws and regulations

SEARCH ENGINES AND OTHER SITES

Search engines and other sites not affiliated with the Company, such as, google.com may archive or otherwise crawl the Website and make available content from the Website.

PRIVACY COMMITMENT TO CALIFORNIA RESIDENTS

If you are a resident of California, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by Rowe to a third party for that party's direct marketing purposes. This right granted to California residents applies only to their activities within the State of California. To make such a request, please send us a request using the information in the “How to Contact Us” section of this policy.

INFORMATION SHARING

Rowe may share your personal information with third parties in the following instances:

We may disclose some elements of your personal information to third parties, including our dealers, to notify you of offers or services that may be of interest to you. We do not share credit card or other financial information for marketing purposes.

We employ other companies and individuals to perform functions on our behalf. For example, fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

THIRD-PARTY WEBSITES

The Website may contain links to, or plugins or widgets from, social media or other sites operated and maintained by third parties, over which we have no control. Privacy practices on such sites may be different from our privacy policy. Similarly, the Website may be accessed and used from third-party sites that we do not control. The information we collect is covered by this privacy policy, and the information a third-party site or platform collects is subject to the third-party site or platform’s privacy practices. Privacy choices you have made on the third-party site or platform will not apply to our use of the information we have collected directly through our Website and applications.We encourage you to consult the privacy policies that govern such sites before using them.

OPTING OUT OF MARKETING; UPDATING AND DELETING INFORMATION ABOUT YOU

You may edit or delete your profile you have registered with us.We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us or our partners, please contact us using the information in the “How to Contact Us” section of this policy. Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other contact information with us please contact us the same way. If you like, you may use one of the following statements in your message to us:

I prefer not to receive email advertisements, such as updates regarding products and services, special promotions or upcoming events.

I prefer not to receive direct mail advertisements, such as periodic catalogs and mailings regarding products and services, special promotions or upcoming events.

I prefer not to have my contact information provided to third parties for their marketing purposes.

You may also click the designated link at the bottom of all email advertisements to be removed from future email updates.

Please note that any requests to remove or update your contact information may take up to five days for your email request and 6–8 weeks to process your postal mail request.

SECURITY

The Company is committed to protecting the security of your personal information. We use a variety of up-to date security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store any personal information you provide on computer systems with limited access. These systems are located in controlled facilities. When we transmit highly confidential information over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

However, you should keep in mind that no Internet communication is ever completely secure or error-free. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

POLICY CHANGES

We may update this privacy policy to communicate changes in our data handling practices. When we make changes to this privacy policy, we will modify the Effective Date. Our changes will become effective immediately upon posting.

HOW TO CONTACT US

Feel free to contact us with any questions about our Privacy Policy.

Website landing pagehttps://www.rowefurniture.com/company/contact-us

General email inquiries:info@rowefurniture.com

Employment email inquiries:employment@rowefurniture.com

Phone- 540-444-7693

Mailing address: Rowe Furniture, 2121 Gardner St, Elliston, VA 24087

Proposition 65 is the Safe Drinking Water and Toxic Enforcement Act passed by voters in the State of California in 1986. The act was created to inform California consumers about possible exposure to chemicals deemed by the State of California to be harmful. The warnings are intended to help California consumers make informed decisions about their exposures to these chemicals from the products they use. The California Office of Environmental Health Hazard Assessment (OEHHA) administers the Proposition 65 program and publishes the listed chemicals, which includes more than 850 chemicals. Since Rowe is operating and selling products within the State of California, it must comply with the requirements of Proposition 65 and place warning labels on its products sold in California. While the warning label is only required for items sold in California, Rowe has made the corporate decision as a matter of best practices to install the label on all of its products regardless of destination.

For further information about California's Proposition 65, please visit: http://oehha.ca.gov/prop65/background/p65plain.html

Rowe Fine Furniture, Inc. (“Rowe/Robin Bruce Furniture”) has unilaterally adopted this Internet and Non-Internet Minimum Advertised Price Policy (hereinafter, “IMAP Policy”) on all Rowe/Robin Bruce Furniture products to protect the investment of its distributors and retailers and to promote and preserve its brand value and good reputation for providing customers with high value products and customer support.

1. IMAP Policy Application. This IMAP Policy shall apply to all distributors, retailers, or sales representatives including catalog and internet retailers, who resell Rowe/Robin Bruce Furniture products, whether Rowe/Robin Bruce branded or white labeled by the Reseller, to end users and consumers located in North America (collectively, “Resellers”) and who now or hereafter advertise Rowe/Robin Bruce Furniture products for sale. Accordingly, this IMAP Policy applies to any and all advertising of Rowe/Robin Bruce Furniture products, both branded and white labeled, by Resellers.
2. Effective Date. This IMAP Policy shall become effective on September 1, 2022.
3. The IMAP Policy. The IMAP Policy applies to any and all advertised prices of Rowe/Robin Bruce Furniture products, both branded and white labeled, either on television, radio, in print, or over the Internet that can be heard or viewed by a prospective consumer (i.e. end users) of Rowe/Robin Bruce Furniture products (the “Advertised Price”). Any advertisement of a Rowe/Robin Bruce Furniture product must include an Advertised Price that cannot be below the Minimum Advertised Price (“MAP”) set by Rowe/Robin Bruce Furniture.

1. Radio and Television advertising;
2. All print media such as catalogs, flyers, newspaper inserts, coupons, brochures, and direct mail;
3. All electronic media such as websites, social media, email newsletters, banner and display ads, search engine marketing & optimization, pay per click or keyword advertising, and email solicitations;
4. Any image or graphic made available to the public depicting a Rowe/Robin Bruce Furniture product or using its copyrighted or trademarked materials;
5. Rowe/Robin Bruce Furniture sponsored social campaigns (Exp. #MeetMadeline);
6. Rebates, volume incentives, or other discounting;
7. Payment of sales or other taxes on behalf of the consumer if the Resellers offer to pay taxes would cause the actual cost of providing the product to the consumer to be less than the MAP;
8. Offers to deal or negotiate a better price;
9. Gifts, premiums, or services associated with the purchase of Rowe/Robin Bruce Furniture products;
10. Site-wide discounts, unless the Reseller clearly states that Rowe/Robin Bruce Furniture Products subject to this IMAP Policy are excluded;
11. Online “Click-Thru” pricing, if a price lower than the MAP appears once the item has been added to a shopping cart;
12. Internet auctions, which are prohibited from having reserved bid or other acceptable prices below the MAP; and
13. Shipping Costs, if the Resellers offer to provide free shipping would cause the actual cost of providing the product to the consumer to be less than the MAP.

1. Exceptions and Exclusions. This IMAP Policy does not apply to:
2. Discounted, closeout or other products that Rowe/Robin Bruce Furniture does not designate or select as being subject to IMAP;
3. Damaged or distressed products such as products sold on an “as is” basis and are clearly identified as such;
4. Any overstock promotions announced by Rowe/Robin Bruce Furniture; and
5. Floor samples and open box return products. However, any advertisements of such products must clearly identify that the product is a floor sample or open box return.

1. Designation of Rowe/Robin Bruce Furniture products subject to IMAP. Rowe/Robin Bruce Furniture may designate or select which products are subject to this IMAP Policy at any time. The MAP for all Rowe/Robin Bruce Furniture products subject to the IMAP Policy will be posted to Rowe/Robin Bruce Furniture’s dealer website. The MAP for all Rowe/Robin Bruce Furniture products may be adjusted by Rowe/Robin Bruce Furniture at its sole discretion. Rowe/Robin Bruce Furniture may institute offers and promotions for products covered by the IMAP Policy at any time and may modify or suspend the IMAP Policy and IMAP pricing with respect to the affected products at its sole discretion. The MAP for Rowe/Robin Bruce Furniture products shall be listed on the Rowe/Robin Bruce Furniture price list for Resellers, which shall be made available to Resellers on Rowe/Robin Bruce Furniture’s dealer website.

1. Actual Sales Price Unaffected. This IMAP Policy applies only to advertised prices and does not apply to the price at which Rowe/Robin Bruce Furniture products are actually sold or offered for sale to an individual consumer within the Resellers retail location, by email or text communication directed specifically to the ultimate purchaser, or over the telephone. Resellers remain free to sell any Rowe/Robin Bruce Furniture products at any prices they elect.

1. No Contract or Right to Purchase. The IMAP Policy does not establish a contract between Rowe/Robin Bruce Furniture or the Reseller nor does it grant to any Reseller the right to purchase Rowe/Robin Bruce Furniture products. Rowe/Robin Bruce Furniture at all times maintains the right to determine which products, if any, it will sell or provide to any Reseller. It is up to the Reseller to determine whether it will accept and abide by the IMAP Policy.
2. Changes and Questions. The foregoing IMAP Policy, along with any MAP listing, are subject to modification or discontinuance by Rowe/Robin Bruce Furniture, in its sole and absolute discretion, at any time. Any action taken by Rowe/Robin Bruce Furniture under this IMAP Policy shall be without liability to Rowe/Robin Bruce Furniture. Should Rowe/Robin Bruce Furniture choose to adjust the MAP for any or all selected products, Resellers will be given seven (7) days from the posting of the new MAP prices on Rowe/Robin Bruce Furniture’s dealer website to bring their advertised prices into compliance with the new MAP(s).

1. Violations. In cases of violation of the IMAP Policy, Resellers will be given twenty-four (24) hours to bring advertising into compliance or Rowe/Robin Bruce Furniture, at its sole discretion, may cease supplying Rowe/Robin Bruce Furniture products to the Reseller. In cases of intentional and/or repeated failure to abide by this policy, Rowe/Robin Bruce Furniture, at its sole discretion, may temporarily suspend or terminate all pending or future orders from Rowe/Robin Bruce Furniture to the Reseller. Rowe/Robin Bruce Furniture will not provide prior notice or issue a warning before acting under the IMAP Policy. If a Reseller with multiple store locations violates this IMAP Policy at one store location, or an any associated website, Rowe/Robin Bruce Furniture will consider this to be a violation of the IMAP Policy by the Reseller.

1. Unilateral Policy. This IMAP Policy has been established by Rowe/Robin Bruce Furniture unilaterally and without any input from any Reseller or any third party, and nothing in this policy shall constitute an agreement between Rowe/Robin Bruce Furniture and any Reseller that the Reseller will comply with this Policy. Rowe/Robin Bruce Furniture is solely responsible for the implementation and administration of this IMAP Policy. MAPs are non- negotiable. No employee or sales representative of Rowe/Robin Bruce Furniture has any authority to discuss or modify this IMAP Policy or MAP(s) with Resellers and any such agreement which claims to modify this IMAP Policy or MAP(s) is unauthorized and invalid.